Terms of Service

Last updated: 23 August 2026

These Terms of Service ("Terms") govern your access to and use of the minesales.ai website and AI-driven B2B sales intelligence platform and related services (collectively, the "Services"). minesales.ai is a brand owned and operated by Turtlyx Technologies LLP, a limited liability partnership registered in India ("MineSales," "we," "us," or "our").

By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility and accounts

1.1 You must be at least 18 years old and able to form a binding contract to use the Services.

1.2 The Services are provided for business purposes only. They are not intended for personal or household use. If you use the Services on behalf of an organisation, you represent that you are authorised to bind that organisation, and "you" refers to that organisation.

1.3 You are responsible for the accuracy of the information you provide, for keeping your account credentials confidential, and for all activity that occurs under your account.

1.4 You may not create multiple accounts to obtain additional free credits, share your account with others, or access the Services through automated means other than any interface we expressly provide.

1.5 We may verify your business email address and may suspend or close accounts we reasonably believe were created to circumvent usage limits.

2. The Services

2.1 MineSales provides an AI-driven B2B sales intelligence platform which may, among other things:

Match accounts to your ideal customer profile;
Perform automated market and account research with cited sources;
Look up decision-makers and verify business contact details;
Generate valued opportunities and maintain a pipeline within the platform;
Generate outreach-ready written and image-based marketing content;
Provide My Space, a personal execution workspace including automated lead delivery, task generation, pursuit scoring, feedback threads, and shared team visibility; and
Allow you to export your pipeline data to spreadsheet format.

2.2 Feature availability. We may add, modify, suspend, or discontinue any part of the Services at any time. Native integrations with third-party customer relationship management systems are not currently offered. Pipeline and opportunity data is held within the Services, with export to spreadsheet available.

2A. Geographic scope and data retention principle

2A.1 The Services are offered to businesses worldwide.

2A.2 Personal data retrieved through the Services, including professional email addresses, names, job titles, and professional social profile links such as LinkedIn profile URLs, is deleted from our systems within thirty (30) days of retrieval. This retention limit applies uniformly to all users and to all individuals, regardless of the location of either.

2A.3 You are solely responsible for identifying and complying with the laws applicable to your own use of the Services and to any individual you choose to contact. Depending on your location and the location of the individual, this may include the Digital Personal Data Protection Act 2023 (India), the General Data Protection Regulation and the ePrivacy Directive and its national implementations (European Economic Area), the UK GDPR and PECR (United Kingdom), the California Consumer Privacy Act and other state privacy laws and CAN-SPAM (United States), Canada's Anti-Spam Legislation (CASL), Australia's Spam Act, and comparable laws elsewhere.

2A.4 Several of these regimes, including those applicable in the European Economic Area, the United Kingdom, and Canada, require a documented lawful basis or prior consent before an individual may be contacted. You are responsible for establishing that basis or obtaining that consent before you make contact. Making data available to you through the Services is not a representation by us that contacting any individual is lawful in your circumstances.

2A.5 If you use the Services to target, contact, or otherwise process personal data in a manner that does not comply with the laws applicable to you or to the individual, you accept sole responsibility for that use and you agree to indemnify us in accordance with Section 12.

2A.6 We may add or remove supported territories, and may vary the features available in a given territory, at any time.

3. AI features and third-party providers

3.1 The Services rely on artificial intelligence and on third-party providers. By using the Services, you acknowledge and agree that, in order to deliver features, we transmit relevant inputs, including your business profile, company and account data, market research, prospect information, and pipeline data, to third-party providers.

3.2 The providers we currently rely on to deliver AI features are:

Anthropic (Claude APIs), for research, reasoning, agentic workflows, content generation, and a web search tool used to gather and cite publicly available sources;
Google (Gemini), for generating image-based and other content; and
Hunter.io, for finding, verifying, and enriching professional email addresses and decision-maker contact details.

We may add, replace, or remove providers from time to time and will provide notice of material changes as described in Section 14.

3.3 Your use of these features is also subject to the respective providers' terms and policies. See our Privacy Policy for details of what data is shared and how.

3.4 No guarantee of accuracy

AI-generated outputs, including research, source citations, contact details, opportunities, pursuit scores, and drafted content, may be inaccurate, incomplete, outdated, inferred, or unsuitable for your purpose. Contact details in particular may be pattern-derived rather than directly observed, and are presented with confidence indicators and source references where available.

Outputs are provided to assist your judgment, not to replace it. You are solely responsible for reviewing, verifying, and deciding whether to act on any output. We do not warrant the accuracy, completeness, currency, deliverability, or fitness for purpose of any output.

3.5 Pursuit scores and internal metrics

Pursuit scores, sentiment indicators, stage classifications, and related metrics are generated in part from information you and your team enter. They are indicative signals only. They are not verified, not audited, and must not be relied upon as a sole basis for any employment, performance management, compensation, or disciplinary decision. If you choose to use them for such purposes, you do so entirely at your own risk and remain responsible for compliance with all applicable employment and labour law.

4. Your responsibilities and acceptable use

4.1 You are responsible for how you use the Services and any output. You agree that you will:

Use the Services in compliance with all applicable laws and regulations, including data protection, privacy, anti-spam, telemarketing, and marketing laws (for example, the Digital Personal Data Protection Act 2023, the California Consumer Privacy Act, CAN-SPAM, CASL, and similar);
Ensure you have a valid lawful basis to provide, process, and contact any prospect or third-party personal data you submit or target through the Services;
Honour opt-out, unsubscribe, and data subject requests received by you from anyone you contact;
Not use the Services to send spam or unlawful, deceptive, harassing, or harmful communications;
Not upload or submit sensitive or special category personal data, including government identification numbers, health data, biometric data, or financial account details;
Not misuse, reverse engineer, scrape, overload, or attempt to gain unauthorised access to the Services, or circumvent usage limits, credit allocations, or security controls; and
Not use the Services in any way that infringes the rights of others.

4.2 Outreach acknowledgement

You acknowledge and agree that:

(a) MineSales does not send communications to your prospects. We are not the sender of, and are not responsible for, any message you originate. All outreach is composed, reviewed, and sent by you using your own systems;

(b) contact details and profile information provided through the Services are sourced from third parties and from publicly available sources, may be inferred or estimated rather than directly observed, and may be inaccurate or out of date;

(c) you are solely responsible for establishing a lawful basis for contacting any individual, for including all legally required disclosures, sender identification, physical address, and opt-out mechanisms in your communications, and for honouring opt-out and data subject requests you receive;

(d) you will maintain your own suppression list and will not contact any individual who has asked not to be contacted, whether that request was made to you, to us, or to any data source; and

(e) you will verify contact details independently before relying on them for any material commercial decision.

You will be asked to affirmatively acknowledge these terms within the Services before first using contact lookup features. That acknowledgement, together with its date and time, forms part of the record of this agreement.

4.3 Restrictions on contact data

Contact and profile data made available through the Services is licensed to you for your own internal business development use only. You may not:

Resell, redistribute, publish, sublicense, or otherwise disclose that data to any third party, other than to your own personnel and contractors acting under your control;
Use that data to create, maintain, train, or enhance any database, directory, model, or service that competes with or substitutes for the Services or for any of our data providers;
Systematically extract, harvest, or accumulate that data beyond your own bona fide sales use; or
Make any deliverability, accuracy, safe-to-contact, or eligibility representation to any third party on the basis of that data.

These restrictions survive termination of your account.

5. Data roles and responsibilities

5.1 Your Data

"Your Data" means data you submit to or generate through the Services, including your business profile, notes, feedback thread entries, uploaded content, and pipeline records.

As between you and us, you retain ownership of Your Data. For personal data contained within Your Data, you act as the data fiduciary or controller and MineSales acts as a data processor processing it on your documented instructions, as further described in the Privacy Policy. Where required by applicable law, a Data Processing Addendum will apply on request.

You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Your Data, and to share it with the subprocessors identified under Section 3, solely to provide, secure, and improve the Services and as permitted by the Privacy Policy.

5.2 Sourced Contact Data

"Sourced Contact Data" means business contact information and professional profile data that MineSales obtains from third-party data providers and from publicly available sources, including names, professional email addresses, job titles, seniority, department, and professional social profile links such as LinkedIn profile URLs.

For Sourced Contact Data, MineSales acts as an independent controller. We determine the sources, retrieval methods, confidence scoring, and retention applicable to that data.

When we make Sourced Contact Data available to you, you become an independent controller of that data in your own right. You independently determine the purposes and means of your further processing, including any outreach, and you are solely responsible for your own lawful basis, notice obligations, and data subject request handling in respect of that further processing.

5.3 Retention and deletion

5.3.1 Sourced Contact Data is retained for a maximum of thirty (30) days from the date of retrieval, after which it is deleted from our systems. Retrieving the same contact after that period constitutes a fresh retrieval.

5.3.2 This retention limit applies uniformly to all Sourced Contact Data, regardless of the location of the individual to whom it relates or of the user who retrieved it. We do not build or maintain a permanent contact database.

5.3.3 We maintain a permanent suppression register of individuals who have asked not to be contacted or not to be included. Suppression records are retained indefinitely for the sole purpose of ensuring those requests continue to be honoured, and are limited to the minimum data necessary to identify a suppression match.

5.3.4 Deletion of Sourced Contact Data from our systems does not delete any copy you have exported, saved, or transferred to your own systems. You remain responsible for that copy.

5.4 Individual rights requests

Any individual may request access to, correction of, or deletion of their personal data held by us as an independent controller, by writing to us using the contact details in Section 17. We will respond within the timeframes required by applicable law.

If you receive such a request in respect of data you obtained through the Services, you are responsible for handling it in your capacity as an independent controller. You agree to notify us promptly of any request that relates to data we supplied, so that we may apply a suppression record.

6. Intellectual property

6.1 The Services, including all software, models, designs, text, graphics, and trademarks (excluding Your Data), are owned by MineSales or its licensors and are protected by intellectual property law.

6.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for your internal business purposes during the term of your subscription or free access.

6.3 Subject to your compliance with these Terms and with applicable third-party terms, as between you and us, you own the outputs generated for you through the Services. AI-generated outputs may not be eligible for certain intellectual property protection and may be similar to outputs generated for other users.

6.4 If you provide feedback, suggestions, or feature requests, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation to you.

7. Third-party services and infrastructure

7.1 The Services integrate with and depend on third-party providers and infrastructure. Our website and landing pages are hosted on Microsoft Azure. Our application backend, including your account, business profile, account data, and pipeline data, is stored and managed by Supabase. Payment and transaction processing is handled by RazorPay. Transactional and one-time passcode emails are delivered through Resend.

7.2 Your use of any third-party service you connect to or access through the Services is governed by that provider's own terms and privacy policy. We are not responsible for third-party services, their availability, their pricing, or their acts or omissions.

7.3 Where a third-party data provider withdraws, restricts, or changes access to its data, the corresponding features of the Services may be reduced, suspended, or removed without liability to us.

8. Fees, credits, and payment

8.1 The Services operate on an AI credit model. Certain actions consume credits. Credit costs for each action are displayed within the Services and may change on notice.

8.2 Free credits are provided at our discretion, are non-transferable, have no cash value, and may expire. We may modify or withdraw any free allocation at any time.

8.3 Where fees apply, they will be presented to you before you incur any charge. Prices are exclusive of taxes unless stated otherwise. You are responsible for all applicable taxes, including Goods and Services Tax.

8.4 Payments are processed by our third-party payment provider. By making a purchase, you agree to that provider's applicable terms and authorise us and the provider to charge your selected payment method. We do not store your full card or payment instrument details.

8.5 Unless required by law, fees are non-refundable. Cancellation takes effect at the end of the current billing period.

8.6 Unused credits do not roll over beyond the period stated in your plan and are forfeited on account closure.

9. Beta and preview features

Certain features may be offered as a preview or beta release. Such features are provided "as is" for evaluation, may be unstable or incomplete, may consume credits, and may be changed or withdrawn at any time without liability.

10. Disclaimer of warranties

THE SERVICES AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY OUTPUT, RESEARCH, SCORE, OR CONTACT DETAIL WILL BE ACCURATE, COMPLETE, CURRENT, OR DELIVERABLE. WE DO NOT WARRANT ANY COMMERCIAL RESULT, PIPELINE VALUE, RESPONSE RATE, OR REVENUE OUTCOME.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

11.1 MINESALES AND ITS AFFILIATES, PARTNERS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) INDIAN RUPEES TEN THOUSAND (INR 10,000).

11.3 WE WILL HAVE NO LIABILITY WHATSOEVER FOR ANY CLAIM, PENALTY, OR REGULATORY ACTION ARISING FROM COMMUNICATIONS YOU SEND, FROM YOUR PROCESSING OF PERSONAL DATA AFTER IT IS MADE AVAILABLE TO YOU, OR FROM YOUR FAILURE TO ESTABLISH A LAWFUL BASIS OR OBTAIN ANY CONSENT REQUIRED UNDER SECTION 2A.

11.4 Some jurisdictions do not permit certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless MineSales and its affiliates, partners, officers, and employees from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or related to:

(a) Your Data;

(b) your use of the Services or any output;

(d) your processing of Sourced Contact Data in your capacity as an independent controller;

(e) your failure to establish a lawful basis or obtain any consent required under Section 2A before contacting any individual; or

(f) your violation of these Terms, of applicable law, or of the rights of any third party.

13. Suspension and termination

13.1 We may suspend or terminate your access to the Services at any time, with or without notice, if you violate these Terms, create risk or legal exposure for us or for our data providers, or if a data provider requires it.

13.2 You may stop using the Services at any time and may close your account from within the Services.

13.3 You may delete your account at any time from within the Services. Deletion is immediate and permanent. On termination or deletion, the licences granted to you end, your access to pipeline and contact data within the Services ceases, and your account data, business profile, pipeline, tasks, and feedback thread entries are removed from our live systems at the point of deletion. Where your account forms part of a shared workspace, that data is also removed from the view of other workspace members.

You are solely responsible for exporting any data you or your organisation wishes to retain before deleting your account. We cannot restore deleted data. Billing and transaction records, and suppression records, are retained as described in the Privacy Policy.

13.4 Provisions that by their nature should survive, including Sections 4.3, 5, 6, and 10 to 16, will survive termination.

14. Changes to the Services and Terms

We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide reasonable advance notice by email or in-product notification. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If you do not accept a revised version, you must stop using the Services.

15. Governing law and disputes

15.1 These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes, are governed by the laws of India, without regard to conflict of laws principles.

15.2 The appropriate courts at Thane, Maharashtra, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services.

15.3 Before commencing any formal proceeding, you agree to first contact us in writing and to attempt in good faith to resolve the matter for a period of thirty (30) days.

16. Miscellaneous

Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings.
Severability: If any provision is held unenforceable, that provision will be limited or severed to the minimum extent necessary and the remaining provisions will remain in full effect.
No waiver: Our failure to enforce any provision is not a waiver of it.
Assignment: You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, reorganisation, or sale of assets.
Force majeure: We are not liable for any delay or failure caused by events beyond our reasonable control, including provider outages, network failures, and acts of government.
Relationship: Nothing in these Terms creates a partnership, agency, employment, or joint venture relationship between you and us.
Notices: We may give notice by email to the address on your account or by posting within the Services. You may give notice to us at the address in Section 17.

17. Contact us

For questions about these Terms, for privacy and data protection queries, and for grievances:

Turtlyx Technologies LLP Thane, Maharashtra, India

Email: team@minesales.ai
Website: www.minesales.ai

Grievances and data protection requests will be acknowledged within seven (7) days of receipt and resolved within thirty (30) days, or such shorter period as applicable law requires.

Individuals who wish to have their contact information removed from our systems may write to team@minesales.ai. We will add the relevant details to our permanent suppression register.